Responsible Gaming

Our Commitment

Brokerstorm is committed to ensuring that our customers gamble responsibly by maintaining control of their gambling so that it remains enjoyable. We believe it is our responsibility to our customers to ensure that you enjoy your online gambling experience with us while remaining fully aware of the social and financial harms associated with problem gambling.

• Gambling should be done in moderation and not as a means to escape problems
• Avoid chasing losses
• Only gamble with money you can afford to lose
• Keep track of the time and monitor the amount of money you spend. We provide detailed account statements and P&L history in the ‘Banking / Wallets’ section
• Use the deposit and loss limits controls to help you control the amount you can spend. If you require information relating to this facility please contact our Customer Services department by email or online chat.
• If you need a break from gambling, self-exclusion can completely block your access to the services and betting accounts we provide. If you require information relating to this facility please contact our Customer Services department.
• Balance your gambling with other leisure activities
• Try to understand the odds/probabilities of winning and losing, and the rules of the games you are playing

Maintaining Control

Where difficulties arise it is important that you find this out as early as possible so that you can put preventative measures in place and get further help if needed. Below are common signs that indicate you may be experiencing issues with your gambling:

1. Have others ever criticized your gambling?
2. Do you gamble to escape from a boring or unhappy life?
3. Do arguments, frustrations or disappointments make you want to gamble?
4. Do you gamble alone for long periods?
5. Do you stay away from work, college or school to gamble?
6. Have you ever lied to cover up the amount of money or time you spend gambling?
7. Have you lied, stolen or borrowed in order to maintain betting habits?
8. Are you reluctant to spend ‘gambling money’ on anything else?
9. Have you lost interest in your family, friends or pastimes due to gambling?